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| 1. How do I get my FedEx tracking number? |
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The tracking numbers for each day shipped orders are automatically emailed before the end of the day. |
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| 2. My FedEx tracking number is not working. What should I do? |
| It could take FedEx up to 2 business days to update their tracking number to the website. Sometimes, FedEx did not scan the package right away. Once it gets loaded to the truck,
it will not be scanned until it gets to the next transit location. Either way, check back after 2-3 days. If the tracking number still does not work, please give us a call at
909-598-1713 or email us at order_usa@mobileaction.com. We will check this in more detail for you. |
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| 3. How do I contact FedEx? |
Phone: 1-800-GO-FEDEX (1-800-463-3339)
Website: www.fedex.com. |
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| 4. FedEx has my package but they have not delivered it yet. Why? |
| Please contact FedEx at 1-800-GO-FEDEX to obtain further status on your packages. |
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| 5. What should I do if an item is delivered damaged? |
| If the item appears to have obvious damage by FedEx, please give us a call at 909-598-1713 or send us an email at rma_usa@mobileaction.com. We will file a claim with FedEx. |
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| 6. What should I do if an item is missing from my order? |
| Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), call Mobile Action customer service at 909-598-1713 or
email us at order_usa@mobileaction.com. |
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| 7. Does Mobile Action pay for the return shipping of defective merchandise? |
| Mobile Action does not pay for the return shipping of defective merchandise. We will split the shipping costs with the customer. The customer agrees to pay to send the item back to Mobile Action and Mobile Action will repair or replace the component and ship the item at no charge back to the shipping address specified in your account. |
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| 8. Does Mobile Action deliver to APO/FPO or PO Box addresses? |
| FedEx does not ship to APO/FPO or PO Box addresses. A physical address will be required for all orders. |
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| 9. If I refuse a package, or if my order is somehow returned by FedEx to Mobile Action, what happens next? |
| If the shipment is "returned to shipper", Mobile Action will receive the packages back and then credit the customer the product cost in full, including all items paid for that returns with those refused boxes. If not all items are refused then only the items received back will be refunded. Please be aware that the original shipping charge is non-refundable. |
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| 10. How can I get FedEx to leave a package without requiring a signature? What is a release waiver? |
| As long as a tracking number has not been generated, you can contact your local FedEx branch and put in a "Signature waiver" to either require or not require a signature for delivery. Call 1-800-GO-FEDEX.
If a tracking number has been generated for your order and once FedEx attempts an initial delivery, they will leave a delivery notice on your door. On the reverse side you’ll find the same "Signature release waiver". Fill it out and they will follow your instructions on their next delivery attempt. Some FedEx drivers will leave a package if they are familiar with the neighborhood and consider it safe to do so.
That is completely up to the FedEx driver. However, please be aware that FedEx will not be responsible for the lost package if you have chosen to have the package delivered without the signature. |
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| 11. Is it possible to request that FedEx hold my package(s)? May I have a package re-routed to a different address? |
| Mobile Action will not give FedEx consent to hold packages for customers to pick-up at their local FedEx facilities due to fraud concerns. Mobile Action also will not request that a package be re-routed to another location once in transit to the shipping address requested on the original order. We apologize for any inconvenience this precautionary measure may cause but we are simply trying to ensure the safety of our customer's purchases. |
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| 12. Are shipping costs added cumulatively for each item I order or do they reduce when multiple items are purchased? |
| When you order multiple items, the shipping is reduced in your shopping cart, according to weight and size, safety and insurance required. Just place all items in the shopping cart, pick your state and method of shipping. The shipping rate will automatically be displayed in the shipping cart. |
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| 13. Does Mobile Action ship internationally? |
| Mobile Action does not currently ship internationally. Presently we only deliver within the United States and Puerto Rico. If you live outside of the United States and would like to obtain our products, please give us an email
at sales_usa@mobileaction.com. We will have our sales representative direct you to a retailer at your location. |
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| 14. Does Mobile Action need to verify my shipping address if I pay using a PayPal account? |
| If the shipping address in your Mobile Action order form does not match the shipping address listed in your PayPal account, your order will be cancelled due to the discrepancy in order to deter fraudulent activity. Any funds removed from the account will subsequently be restored. If your order is void because the shipping addresses do not match, simply re-submit the order on our website using the verified shipping address listed in your PayPal account. |
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