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| 1. Is it mandatory to have an RMA number in order to return a product to Mobile Action? |
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All Mobile Action products come with one year limited warranty. Mobile Action will replace any products that became defective during normal use. You must obtain a Return Merchandise Authorization ("RMA") number within our Return or Warranty policy period. Mobile Action will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which Mobile Action must receive return products. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product. |
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| 2. How do I acquire a Return Merchandise Authorization number (RMA#)? |
1. Exchange and repair will only be granted for defective products that were purchased directly from Mobile Action and were within one year from the day of delivery.
2. Please read our return policy.
3. Please send an email request to our RMA department at rma@mobileaction.com. Please include your order number, name, phone number, and the reason for the return in the email. During normal business hour, our customer service representative will reply with the RMA number and return procedure within 24 hours.
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| 3. What address should I send my return to? |
Mobile Action Inc.
20803 E. Valley Blvd #102
Walnut CA 91789
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| 4. How do I check the status of my RMA? |
| You may give us a call at 909-598-1713 or send an email to our RMA department at rma_usa@mobileaction.com for the most updated status. |
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| 5. How long does it take before I see a refund credit in my account? |
| It takes us about two business days to process a credit back to your credit card and about 2-3 business days for it to appear on your statement. |
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| 6. How long does it take for Mobile Action to process my returns? |
| It takes one to two business days for an RMA to process once we receive them. |
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| 7. Is it necessary to return each individual accessory when I send in a return? What should I include with my RMA? |
| All original equipment, components, manuals, cables, documents, packaging must be returned with your item in order for Mobile Action to process your RMA. Missing items will incur further charges or less of a refund. In most cases, items sent in for RMA repair will be replaced with another full item set with accessories. Please return all accessories. |
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| 8. What is the qualifications for refund? |
| Refund will only be granted for unopened products that were purchased from Mobile Action directly and were delivered within 15 days. A RMA number has to be obtained within 15 days of delivery. Opened product is non-returnable. |
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| 9. Who pays for shipping on a defective item? |
| Mobile Action does not pay for the return shipping of defective merchandise. We will split the shipping costs with the customer. The customer agrees to pay to send the item back to Mobile Action and Mobile Action will repair or replace the component and ship the item at no charge back to the shipping address specified in your account. |
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| 10. Who pays for shipping a defective item back to Mobile Action? |
| The customer is solely responsible for shipping any returned product to Mobile Action. |
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| 11. Will Mobile Action cross-ship replacement merchandise? |
| Mobile Action does not do cross-ship. All products returned will have to be tested to locate the cause of the malfunction. This is to ensure that the replacement part will be functional. |
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