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| 1. What are the procedures of the address verification? |
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If you have provided the billing address that is different than what your credit card company had on file, your order will be on hold until the correct billing address is provided. If you are shipping your order to an address other than your billing address, your order may be hold and you may be required to provide further verification prior to shipment. We will email you to request this information. However, it is customer’s responsibility to contact us if you do not receive a status update within 48 hours. Please be aware that the verification process may result in a delay of shipment. Your order will remain on hold for 3 days, after which if we have not received a response to our requests for more information, your order will be cancelled. To avoid the credit hold, you may contact your card issuer to have your shipping address added as the alternative shipping address. |
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| 2. Why must Mobile Action verify my shipping address? |
| In order to guard against credit card fraud, if the billing and shipping address are different, we must verify that the alternate shipping address is authorized.
Please contact your credit card issuer bank and list your ship to address as an alternate address. We will call them and verify the address. |
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| 3. What are all of the payment methods Mobile Action accepts? |
Mobile Action accepts the following payment methods:
Credit Card - Mobile Action accepts all major credit cards including Visa, MasterCard, Discover, and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to enter the correct credit card billing address at check out. The incorrect information may cause a delay in processing your order.
Paypal – For our customers’ convenience, Mobile Action accepts Paypal as the payment method. Please select “Paypal” as the payment method at the check out and submit your payment to paypal@mobileaction.com. Please be sure to include your order number in the payment. Your order will be cancelled if the payment is not received within 5 business days after it is placed. Order will not be shipped until the payment is received.
Post Office Money Order – Mobile Action also accepts money order as the payment method. However, only money orders that are purchased from US Post Office will be accepted. Please select “Post Office Money Order” as the payment method at the check out, mail the money order and a copy of the confirmation page to: 20803 E. Valley Blvd, #102, Walnut, CA 91789. Your order will be cancelled if the payment is not received within 7 business days after it is placed. Order will not be shipped until the payment is received. |
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| 4. Is the Mobile Action website secure? What type of security features are utilized to safeguard my information? |
| When you are placing an order on the Internet, security is a number one priority. All online transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is
handled with the highest level of security. |
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| 5. What states are required to pay sales tax? |
| Orders shipping to California will be charged sales tax of 8.25%. |
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| 6. I am a tax exempt government employee. How do I place an order with Mobile Action that will have no tax applied? |
| Place your initial order online. Give our customer service center a call at 909-598-1713 to provide the required documents. We will waive your tax for you. Please have your online order ready when you call. |
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| 7. How can my credit/debit card be declined when I know for certain that I have the funds available? |
| No. Once an order is submitted it cannot be changed. Please give our customer service department a call at 909-598-1713 to have your order cancelled. You may replace the order online. Please be aware that once any box from an order is shipped, the order cannot be voided. |
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| 8. Approximately how long does it generally take to process an order? |
| A credit card can decline due to invalid credit card number, expiration date, daily limit, insufficient credit, or other reasons. Sometimes the card number itself is input incorrectly. Check online to be sure the number has been input correctly. Contact your credit card company for more information. |
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| 9. Does Mobile Action know specifically why my credit/debit card was declined? |
| The computer does the credit card charges automatically. We are not given a reason when a charge declines. Only that it is declined. Verify you have given us the correct numbers and expiration date. If so, please contact your credit card company or bank for information. If no resolution is reached within 3 business days, this order will be voided. |
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| 10. Does Mobile Action accept reseller orders and offer volume discounts? |
| Mobile Action currently does not accept online orders from resellers. Please email our local representative for detail reseller ordering information. |
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