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| 1. Does Mobile Action accept phone, fax, email or mail-in orders? |
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We accept online and phone orders. We do not accept fax or mail-in orders. |
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| 2. I did not receive an order confirmation. Was my order submitted successfully? |
| Please call our customer service at 909-598-1713 to verify if your order was received. Please do not replace the order on-line. If you do, you may end up with duplicate orders and both being charged since we use an automatic system. |
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| 3. I am concerned that I may have inadvertently placed a duplicate order. What should I do now? |
| Call our customer service at 909-598-1713. We will void the order for you as long as it has not been shipped. If the duplicate order has been shipped, you will have to obtain an RMA number from our return department and mail it back to us after it is delivered. |
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| 4. How do I cancel my order? |
| To cancel your order, please give us a call at 909-598-1713 by 4:00PM PST on the same day that your order is placed. Orders that have been processed may not be eligible for cancellation. If the order is not cancelled on time, customer will be responsible for all shipping cost on the returned package. |
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| 5. After I submit an order with Mobile Action, how will I be advised of the order's progress? |
| We use email as the primary tool to communicate with our customers. You will receive an order confirmation by email shortly after the order is submitted. A tracking number will also be sent to you by email once your product is shipped. Please check your email regularly for any updates on the order status. |
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| 6. Can I add, change or remove items from my order after it has been submitted? |
| No. Once an order is submitted it cannot be changed. Please give our customer service department a call at 909-598-1713 to have your order cancelled. You may replace the order online. Please be aware that once any box from an order is shipped, the order cannot be voided. |
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| 7. Approximately how long does it generally take to process an order? |
All orders placed before 2:00PM PST will be processed on the same day and shipped on the next business day. Orders placed after 2:00PM PST will be processed on the following business day and shipped accordingly. Orders may be delayed by out-of-stock items or unforeseen difficulties. All orders are shipped via FedEx.
Total delivery time = processing time + transit time. The Transit times are as follows:
Ground: 5-7 Business Days.
3 Day Express: 3 Business Days.
2nd Day Air: 2 Business Days.
Standard Next Day Air: Next Business Day.
For more accurate transit time, please visit FedEx transit time.
Mobile Action will make every attempt to meet shipping deadlines. Please note that Weekends and Holidays are not considered Business Days. Please note that this verification process may result in a delay of shipment of order. |
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| 8. May I combine two separate orders to save on shipping costs? |
| We do not combine orders for you over the phone. However, if you call us before your order is processed, we can cancel your order and then you can re-order the total amount of items you wanted online. Please be aware that we cannot cancel any order once it has been shipped. |
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| 9. Does Mobile Action accept reseller orders and offer volume discounts? |
| Mobile Action currently does not accept online orders from resellers. Please email our local representative for detail reseller ordering information. |
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| 10. Can I reactivate an order that has been void/cancelled? |
| Order cannot be reactivated once it has been voided or cancelled. Please replace a new order online. |
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| 11. Is the Mobile Action website secure? What type of security features are utilized to safeguard my information? |
| When you are placing an order on the Internet, security is a number one priority. All on-line transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security. |
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| 12. Does Mobile Action sell or release my personal information? |
| Maintaining your privacy is critical to us. All of the information that are collected from our customers, including name, address, phone number, email address, and financial information, are used to complete the orders and as a communication tool with our customers. We do not sell customers' information to third parties UNDER ANY CIRCUMSTANCES. |
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| 13. What happens if/when an item is backordered? |
| Mobile Action will make every attempt to maintain the accuracy of the inventory status that are posted online. If a product is found to be on backordered, Mobile Action will email you with an updated ship date within one business day after the order is placed. If a reply is not received within 3 business days, your order will be cancelled |
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| 14. What happens if/when an item is out-of-stock? |
| The availability of the product will be displayed on the product page. If a product is out of stock, the estimated availability will be posted. You may order the back ordered items. However, your order will be on hold and will not be shipped until the product is restocked. |
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| 15. What should I do if an item is missing from my order? |
| Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), call Mobile Action customer service at 1-909-598-1713. |
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| 16. Can I pre-order or backorder a product that is not presently in stock? |
| We do accept backorders. When you place an order for a product that is not presently in stock, we will ship your product out as soon as it is in. The estimated ship time for a backordered item is posted online. |
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| 17. I am experiencing some trouble with my shopping cart. What might be wrong? |
Shopping cart problems usually occur from one or more of the following reasons:
1. Cookies not enabled
2. The master clock on the computer is not set correctly
3. The terminal you are using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser less than Internet Explorer 5.1.
6. Some people have trouble when using any Netscape browser.
If all else fails, try closing all programs, restart your computer, or even try from a different computer.
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| 18. Why does one item always remain in my shopping cart? |
Shopping cart problems usually occur from one or more of the following reasons:
1. Cookies not enabled
2. The master clock on the computer is not set correctly
3. The terminal you are using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser less than Internet Explorer 5.1.
6. Some people have trouble when using any Netscape browser.
If all else fails, try closing all programs, restart your computer, or even try from a different computer.
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